Privacy Policy

Titans Intelligent Technology Co., Ltd.(referred to as "TIT", "we", "us", or "our")

Effective Date: August 20, 2006

1. Introduction

TIT is a professional manufacturer of construction machinery attachments (including hydraulic breakers, demolition shears, grapples, quick couplers, rippers, pile hammers, earth augers, vibratory compactors, snow removal equipment, and related hydraulic attachment solutions) sold worldwide under the VORTEX™ product line.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.titans-yt.com (the "Website"), submit inquiries, create an account, or otherwise interact with us — whether you are a customer, distributor, supplier, job applicant, or visitor.

We process personal information in accordance with the applicable data protection laws of the jurisdictions in which we operate, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") where it applies, and other applicable laws (including, where relevant, the California Consumer Privacy Act as amended by the California Privacy Rights Act, "CCPA/CPRA").

2. Who We Are

Company name: Titans Intelligent Technology Co., Ltd. Registered / factory address: Factory Building #3, No. 216 Fenghuangshan Road, Fushan District, Yantai City, Shandong Province, China Email: sales@titans-yt.com Phone / WhatsApp: +86-15063357091

If you have any questions about this Privacy Policy or your personal information, please contact us at sales@titans-yt.com and we will respond within a reasonable time.

3. Information We Collect

3.1 Information You Provide Directly

We collect the information you choose to give us, including:

• Inquiry / Quote Request Information: When you use the "Request a Quote" or "Contact Us" forms on our Website, we collect your first name, last name, email address, and the content of your message (which may include product model numbers, carrier equipment specifications, quantities, and other technical details relevant to your inquiry).
• Account Information: If you register an account on our Website, we collect your name, email address, password (stored in encrypted form), and any additional profile information you provide.
• Communication Information: Records of your communications with us by email, WhatsApp, phone, or other channels, including any attachments or technical documents you send us.
• Business Contact Information: When you contact us at trade fairs, exhibitions, or through business platforms, we may collect your business card details, such as name, company name, job title, email address, phone number, and country.
• Transaction Information: If you place an order, we may collect billing and shipping addresses, tax/VAT identification numbers, and order history. Payment details are processed by our payment service providers and are not stored on our servers.
• Employment Applications: If you apply for a position with us, we collect the information contained in your application (CV, contact details, and professional background).

3.2 Information Collected Automatically

When you visit our Website, we and our service providers may automatically collect:

• Device and Usage Data: IP address, browser type and version, operating system, device type, language preference, pages visited, time and date of visits, referring/exit URLs, and clickstream data.
• Cookies and Similar Technologies: We use cookies and similar technologies to keep the Website functional, remember your preferences, and understand how the Website is used. Please see Section 6 for details.

4. How We Use Your Information

We use your personal information for the following purposes:

1. Responding to your inquiries and providing quotes. We use the details you submit through our quote and contact forms (including your name, email address, and the specifications of your carrier equipment) to prepare and send you quotations for suitable hydraulic attachments. (Legal basis: performance of a contract / steps taken at your request prior to entering into a contract.)

2. Processing and fulfilling orders. This includes production, quality control, packing, shipping, customs clearance, and after-sales service for the products you order. (Legal basis: performance of a contract.)

3. Providing warranty support and technical assistance. We use your contact and product information to handle warranty claims, provide technical guidance, and supply genuine parts for your VORTEX™ equipment. (Legal basis: performance of a contract.)

4. Managing your account on the Website. We use your account information to let you sign in, manage your profile, and track your inquiries and orders. (Legal basis: performance of a contract.)

5. Sending marketing communications. If you have opted in, we may send you product updates, industry news, and promotional information by email or WhatsApp. You can withdraw your consent at any time by clicking the unsubscribe link or contacting us. (Legal basis: consent.)

6. Improving our Website, products, and customer experience. We analyze how visitors use our Website (such as which product pages are viewed) so we can improve our content, structure, and services. (Legal basis: legitimate interests — improving our business and Website.)

7. Protecting the security and integrity of our Website and systems. This includes monitoring for, and preventing, fraud, misuse, and unauthorized access. (Legal basis: legitimate interests — security; and legal obligations.)

8. Complying with legal, tax, customs, and regulatory obligations. We may process your information to meet the requirements of applicable laws and authorities. (Legal basis: legal obligation.)

We do not sell your personal information. We do not use automated decision-making, including profiling, that produces legal effects concerning you.

5. Sharing and Disclosure

We share your personal information only in the following circumstances:

• Service Providers: With third-party service providers who process data on our behalf, including:
  • our e-commerce platform provider (the Website is built and hosted on the UEESHOP platform);
  • cloud hosting and content delivery network (CDN) providers;
  • analytics providers, if any;
  • payment service providers, shipping and logistics carriers, and customs brokers, to the extent needed to complete transactions;
  • customer relationship management and email/communication tools. These providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.
• Business Partners: With our authorized distributors, agents, or dealers in your region, where necessary to respond to your inquiry or fulfill an order locally.
• Legal and Regulatory Authorities: When required by law, regulation, court order, or governmental request, or when necessary to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality obligations.

6. Cookies and Similar Technologies

Our Website uses cookies and similar technologies:

• Essential/Strictly Necessary Cookies: Required for the Website to function, such as session management and security.
• Preference Cookies: Remember your language selection and settings.
• Analytics Cookies: Help us understand how visitors use the Website (e.g., which product pages are viewed), so we can improve our content and structure.
• Third-Party Cookies: Our Website integrates third-party services — including the Google Translate widget for multilingual content — which may set their own cookies subject to their respective privacy policies.

Where required by applicable law, we will ask for your consent before placing non-essential cookies. You can control or delete cookies through your browser settings; however, disabling essential cookies may affect the functionality of the Website.

7. International Data Transfers

TIT is a company established in the People's Republic of China. If you are located in the European Economic Area (EEA), the United Kingdom, Switzerland, or other jurisdictions with data protection laws, your personal information may be transferred to and processed in China or other countries where our service providers are located.

Where such transfers occur, we rely on appropriate safeguards, including:

• the European Commission's Standard Contractual Clauses (SCCs), where required, or
• other valid transfer mechanisms recognized under applicable law.

By submitting your information to us, you acknowledge these transfer arrangements. We will take reasonable steps to ensure your information is treated securely and in accordance with this Privacy Policy.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Inquiry and quote data: retained for as long as needed to handle your inquiry and for our legitimate business follow-up (typically up to 3 years after the last contact, unless a business relationship develops);
• Order and warranty records: retained for the duration of the warranty period plus the period required by tax and accounting laws (typically 5–10 years after the transaction);
• Account data: retained while your account is active and for a reasonable period thereafter;
• Marketing data: retained until you opt out or withdraw consent.

When personal information is no longer needed, we will delete or anonymize it securely.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• encryption of data in transit (HTTPS/TLS);
• restricted access to personal information on a need-to-know basis;
• secure storage of account credentials;
• regular review of our security practices.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you;
• Rectification: request correction of inaccurate or incomplete information;
• Erasure: request deletion of your personal information, subject to legal retention obligations;
• Restriction: request restriction of processing in certain circumstances;
• Data Portability: request a structured, machine-readable copy of data you provided, where technically feasible;
• Objection: object to processing based on our legitimate interests, including direct marketing;
• Withdraw Consent: withdraw any consent you have given at any time, without affecting the lawfulness of processing before withdrawal;
• Lodge a Complaint: complain to your local supervisory authority if you believe we have not handled your data lawfully.

California Residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect, use, and share; the right to request deletion; the right to correct inaccurate information; the right to opt out of the "sale" or "sharing" of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at sales@titans-yt.com with the subject line "Privacy Request". We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law (typically 30 days).

11. Children's Privacy

Our Website and services are directed to business customers and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Third-Party Links

Our Website may contain links to third-party websites or services, including WhatsApp, Facebook, LinkedIn, Google Translate, and others. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service before providing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective Date" at the top of this page indicates when the policy was last revised. We will post any changes on this page and, where material changes are made, we will take reasonable steps to notify you (for example, by a notice on our Website).

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our processing of your personal information, please contact us:

Titans Intelligent Technology Co., Ltd. Factory Building #3, No. 216 Fenghuangshan Road, Fushan District, Yantai City, Shandong Province, China Email: sales@titans-yt.com Phone / WhatsApp: +86-15063357091